Refund And Return Policy

At Forged Roots, we want you to be completely satisfied with your purchase. If you are not happy with your order, we are here to help.

Returns

You have 30 days from the date of delivery to request a return.

To be eligible for a return:

  • The item must be unused and in the same condition that you received it.

  • The item must be in its original packaging.

  • You must provide a receipt or proof of purchase.

Non-Returnable Items

Certain items may not be eligible for return, including:

  • Perishable goods

  • Personal care items that have been opened

  • Items marked as final sale

Refunds

Once we receive and inspect your returned item, we will notify you about the status of your refund.

If your return is approved, your refund will be processed and automatically applied to your original payment method within 4-8 business days.

Late or Missing Refunds

If you haven't received your refund yet:

  1. Check your bank account again

  2. Contact your credit card company (it may take some time before your refund is officially posted)

  3. Contact your bank for further processing time

If you've done all of this and still have not received your refund, please contact us.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact our support team.

Return Shipping

Customers are responsible for paying their own return shipping costs, unless the item arrived damaged or incorrect.

Shipping costs are non-refundable.

Contact Us

If you have any questions about returns or refunds, please contact us:

Email: shopforgedroots@gmail.com

Common questions

We offer a 30-day return policy on all unused products in their original packaging.

Standard shipping typically takes 4-7 business days. Express shipping shipping is offered for free on all orders.

No, we are a U.S. based company and only ship to U.S. locations at this time.

Our serum combines three powerhouse natural ingredients — Rosemary Oil, Ginger Root Extract, and Aloe Vera Extract — into a lightweight, fast-absorbing formula designed to support a healthier scalp environment. Rosemary Oil has been studied for its role in scalp circulation and follicle nourishment. Ginger Root Extract helps calm and condition the scalp, while Aloe Vera hydrates and soothes. Together, they work daily to support the appearance of thicker, fuller-looking hair from the root up.

We stand behind the quality of every bottle we ship. If you're not satisfied with your purchase for any reason, contact our customer support team within 30 days of delivery and we'll make it right — whether that's a replacement or a full refund, no hassle required. We want you to feel confident trying Forged Roots, knowing that your investment is protected. To get the most from the serum, we do recommend using it consistently for at least 4 weeks before evaluating results, as scalp care takes time to show its full effect.


Hair and scalp health is a journey, not an overnight fix. Most customers begin noticing improvements in scalp comfort and hair texture within 4–6 weeks of consistent daily use. Visible improvements in the appearance of thickness and fullness are typically observed after 8–12 weeks. Results vary by individual depending on hair type, lifestyle, and consistency of use. We recommend committing to a full 90-day routine to give your scalp the best opportunity to respond.

Orders can be modified or cancelled within 24 hours of placement. Please contact us as soon as possible.

Yes, all Root Labs products are formulated to be safe for color-treated hair. As well as all hair types.